Customer Support Specialist

About our partner

Located in the heart of Utrecht, our partner is a fast-growing, dynamic and innovative organization within the feedback industry. They help businesses gather verified customer insights to improve services and build trust 🤝

As an official Google Review Partner, they focus on transparency, authenticity and verification to ensure reviews are always reliable.

Do you, like us, believe in the power of feedback? Keep reading!

The role in a nutshell:

As a Customer Support Specialist , you'll be the go-to person for customers - the first friendly face (or voice!) they connect with. You'll handle all kinds of support inquiries, provide helpful solutions, and make sure customers feel heard and supported.

In this role, you'll also assist various departments, such as Sales and Research, ensuring smooth internal processes and seamless collaboration. Since they serve a wide range of industries - from retail and e-commerce to service providers - you'll have the opportunity to learn about different business sectors and expand your knowledge.

What you'll be doing:

• Be the first point of contact for customers, handling their questions via phone, email and online tickets.
• Provide support and guidance to customers on feedback collection and the use of their solutions.
• Collaborate with the Sales team, assisting with campaigns and following up with potential customers.
• Manage administrative tasks, including sending invoices and addressing first-line finance-related questions (accounts receivable management).
• Support the Research team and other departments on ongoing projects, ensuring everything runs smoothly.

What makes you a great fit:

• You get energy from helping customers and finding the best solutions to their questions.
• You bring 2+ years of experience in a similar customer support or service role.
• You're proactive, organized and thrive in fast-paced environments.
• You have excellent communication skills: clear, friendly and assertive.
• You're a true team player who enjoys collaborating to achieve shared goals.
• You're adaptable and comfortable in a dynamic environment, where no two days are the same.
• You are fluent in Dutch (mandatory).

What you can expect:

❤️A culture that values freedom, responsibility, and entrepreneurship.

🏡 Flexibility to work from home on a regular basis.

🪑 An annual budget to set up your home office.

💻 A monthly remote work allowance.

🚀 Growth opportunities within the organization.

💰 A salary adjusted to your experience and expectations.

🧓 A pension scheme.

🌴 26 vacation days to recharge + holiday allowance.

💻 A company laptop.

🚆 An NS Business Card for travel.

We'd love to hear from you! Send your application to ana@olijo.nl