Technology Innovation Specialist
Solliciteren
Plaats
Amsterdam1000
Noord-Holland
Nederland
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2025-03-08Online tot
2025-05-07EUR 15.00 HOUR
Technology Innovation Specialist
- Tangent International
- Noord-Holland 1000 Amsterdam
- Andere
- 6 dagen geleden
Tangent International are urgently looking for a Customer Success Specialist to work a 12 month extendable contract based in Amsterdam
Essential job functions:
● Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.
●Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities.
● Assist customers and local teams with billing queries and related activities.
● Assist customers and local teams with contractual amendments and related activities.
● Actively look for growth, referral, and expansion sales opportunities.
● Actively cooperate with related stakeholders and teams across the globe.
● Forecast, execute and meet key performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth, time to resolution.
● Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.
● Proactively manage renewals pipeline identifying and addressing potential risks.
We are looking for a professional with strong developed skills listed below:
● An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base (mandatory);
● An experience and/or excellent understanding of dealing with billing and contractual matters in B2B environment (mandatory);
● Fluent written and verbal communication in English and Dutch are required (mandatory);
● Previous experience working with SAP, Salesforce and Gainsight are an advantage (not mandatory);
● Excellent time management, organizational and prioritization skills (mandatory);
● General understanding about IOT products and solutions;
● Structured “can-do” approach to open matters and tasks in a demanding environment;
● Methodical and conscientious documentation skills;
● Willingness to develop while identifying opportunities over self-reflection.
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