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I.T Support Engineer

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I.T Support Engineer

As a Support Engineer in our Dutch operations team, you'll hold a pivotal role in ensuring our business runs smoothly. Your primary responsibility will be to provide exceptional support to our partner, by swiftly resolving any issues they raise. In this role, you will collaborate closely with your teammates to troubleshoot and resolve technical issues, provide guidance on product features and usage, and escalate more complex problems to the appropriate teams when necessary. Your contributions will be instrumental in enhancing our support processes and tools, helping us to deliver even better service to our partners. Customer support: Working with other members of the Support and Engineering teams to ensure continuous improvement culture is maintained, including: In Capelle, you'll be joining a tight-knit team of five dedicated support engineers who genuinely love working together. We pride ourselves on our strong sense of camaraderie and our commitment to helping each other out. Whether it's tackling complex technical issues or celebrating each other's successes, we're always there to lend a hand and support one another. Our team culture is built on collaboration, trust, and a healthy dose of fun. It's a cherished tradition that helps us strengthen our bonds and keep our work environment enjoyable and light-hearted. Skills and experiences that will help you succeed: Profound understanding of providing exceptional user experiences in partner support. Proficient in English. As a leading provider of cloud-based telephony and unified communications services, we strive to deliver exceptional experiences for our customers across Europe. Our cutting-edge technology and dedicated support teams ensure seamless and efficient communication for businesses of all sizes. Our diverse team of professionals brings together expertise from various fields, united by a shared passion for excellence and customer satisfaction.

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