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I.T Deskside Support

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I.T Deskside Support

Job Title: Deskside Support Venlo, Netherlands (Venlo for 4 days in a week and OSS once in a week) Language: Mandate Dutch language, English A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video) Tools : Windows OS, MS Office, O365, Mac OS (preferred) ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Excellent Communication – soft skills (read, write & speak) Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. · Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues. · Ability to use remote desktop connectivity applications · Delivery and setup of PC equipment to end-users. · Ability to provision and Support wireless devices.(Demonstrated proficiency in Microsoft OS and Microsoft application. · Demonstrated proficiency for installation of desktop software and troubleshoot · Advanced troubleshooting skills with hard drive encryption software · o Word, Excel, PowerPoint, Outlook configuration issues with Exchange · Strong client-side remote access troubleshooting skills · Demonstrate strong skills supporting printers in an enterprise environment · Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM). · Strong software installation and support skills · The Technician need to have experience in IMACD tasks listed below (1) Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user’s environment 2) Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. 3) Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites; 5) Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. 6) Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation; 7) Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software. 13) Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC; 14) Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC. 15) Confirm that the installation and/or de-installation procedures associated with performing the IMAC are valid for execution of this IMAC, including Backup, contingency, and test procedures; 16) Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location;

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