Audio Visual Customer Experience Engineer ( LED Display Hardware/Software)
Amsterdam, Netherlands
€English speaking
Brookwood are pleased to be working with this leading Global Manufacturer of LED Display, Video Walls, Interactive Display , Projection.
We are looking for a committed and technically skilled Customer Experience Engineer to provide expert-level pre-sales and post-sales support for our hardware and software products throughout Europe. This role will focus on diagnosing and resolving technical issues remotely and providing on-site assistance for installations and services.
Deliver remote and on-site technical support for Display and software products through phone, email, and chat platforms. Process Improvement: Collaborate with internal teams to implement the best solutions for customer needs, providing feedback to improve products and services.
Experience: Minimum 2 years of experience in technical customer support or service for LED Display , Video Walls
Language Skills: Professional fluency in English (speaking, reading, listening, and writing).
Technical Acumen: Ability to quickly learn and adapt to new hardware and software technologies to assist end-users effectively.
Skilled in diagnosing issues and implementing efficient, effective solutions independently or in collaboration with team members.