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Solliciteren

Plaats

Den Haag
2244VK
Zuid-Holland
Nederland

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2025-04-11

Online tot

2025-06-10
EUR 15.00 HOUR

Customer Specialist

Undutchables
Zuid-Holland 2244VK Den Haag
Andere
2 weken geleden

You will play a pivotal role in helping airlines adopt Onboard Passenger Entertainment and Inflight Connectivity Solutions (LEO). Your work directly shapes the future of inflight digital services, ensuring innovative, secure, and cost effective connectivity solutions for airlines and passengers alike. After the sales team onboards a new customer, your magic begins by delivering the project within the agreed timelines and in a successful manner. Engage in initial customer interaction during the sales phase and gauge customer behavior Develop deep, mutually beneficial working relationships with various customers and stakeholders, including customers, internal product and engineering teams. You'll make sure that roadmaps - on both sides - are periodized appropriately, and that all teams in lockstep with one another Conduct sessions with the development team to help explain the requirements for implementation Post-implementation support in the form of intensive care Prepare supporting documents for changes, if any; and tasks for the development team to execute project implementations Liaison with the internal logistic team and content team, if needed Support customers IT/Logistics/Ground handling team to help define their operational processes Share collaterals with customers and conduct training Customer Relationship Management Manage end-to-end monetary transactions such as licenses, content consumptions, administrate airline fleet changes and others Collaborate with cross-functional teams, including engineering, customer success, and product development. Provide hands-on technical guidance during product setup, testing, and deployment. Troubleshoot hardware and software issues effectively, leveraging an advanced technical skill set. Contribute to technical solutions and improvements, working closely with engineering teams. Strong written and verbal communication skills in English & Spanish Minimum 3 years of work experience in project management, program management and/or inside sales functions, with a proven track record of executing successful project initiatives. Strong sales skills / experience Able to take clients' wishes and explain it in technical terms to IT team They are a proud team always aiming to improve and innovate their products every day. A flexible work environment with a startup mentality Our client is a market leader in providing portable onboard WiFi platforms, Onboard Passenger Entertainment & Mobile Crew Sales Solutions to different passenger travel segments. They are expanding their team globally and are the world’s fastest growing company in mobile in-flight entertainment.

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