Project Manager | Spanish

Job description

• Engage in initial customer interaction during the sales phase and gauge customer behavior
• Align customer requirements with our offerings
• Gather detailed requirements and define project scope, identify risks and mitigations and determine and develop project plans with clear scope and deliverables across all impacted functional areas
• Develop deep, mutually beneficial working relationships with various customers and stakeholders, including customers, internal product and engineering teams. You'll make sure that roadmaps - on both sides - are periodized appropriately, and that all teams in lockstep with one another
• Conduct sessions with the development team to help explain the requirements for implementation
• Post-implementation support in the form of intensive care
• Provide seamless change management for projects and programs
• Become a subject matter expert on our business processes and technology platforms and propose/execute improvements and changes to our customers and internally
• Prepare supporting documents for changes, if any; and tasks for the development team to execute project implementations
• Budget and CR documents, if any
• Liaison with the internal logistic team and content team, if needed
• Support customers IT/Logistics/Ground handling team to help define their operational processes
• Share collaterals with customers and conduct training
• Ensure customers are satisfied with our product(s), and look for possible opportunities to cross-sell / up-sell
• Increase customer lifetime value and reduce churn
• Business development activities
• Technical problem solving
• Customer Relationship Management
• Manage end-to-end monetary transactions such as licenses, content consumptions, administrate airline fleet changes and others

• Lead end-to-end project implementation for a new mobile in-flight entertainment product, from initiation to deployment.
• Define project scope, objectives, milestones, and deliverables in alignment with customer requirements and company goals.
• Develop detailed project plans, schedules, and risk assessments to ensure timely delivery.
• Collaborate with cross-functional teams, including engineering, customer success, and product development.

• Provide hands-on technical guidance during product setup, testing, and deployment.
• Troubleshoot hardware and software issues effectively, leveraging an advanced technical skill set.
• Contribute to technical solutions and improvements, working closely with engineering teams.
• Possess a deep understanding of system architecture and configuration, capable of assembling and optimizing complex systems with minimal guidance.

• Identify and implement process improvements to enhance project delivery efficiency.
• Monitor and evaluate system performance, recommending enhancements where necessary

Requirements