What will you do? Refurbishing of second hand machines
Inspection and repair of returned / used machines for re-sale
Maintenance of machines located in the showroom
Inspection and repair of damaged machines
Exhibition support
Installation, operating and dismantling of machines for exhibitions
Advising customers about specific applications and supporting sales during the show (trade shows varied from a couple of days up to two weeks, most of the trade shows are abroad)
Try to get leads together with our sales team on the booth
After sales support to dealers across EMEA:
E-mail and helpdesk support by using CRM system
Interact directly with customers to diagnose and solve technical problems in a set time frame
Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase
Inspect cases for technical complexity and advise our customers timely with quality
Direct support to dealers and distributors by onsite interventions.
Check product documentation for completeness and accuracy
Communicate with development teams in order to find solutions
Complete each case by double checking the result, close the case if the issue is fixed and customer is happy.
Travel: average 1 week per month (it can be divided in days or 1 week on the row - depending on the situation)
Training
Organizing and hosting technical trainings for dealers and distributors
Monitoring dealer skills and alerting management about technical issues
Elaborate the knowledge base for internal / external use
Warranty check
Checking and approving warranty claims from our dealers
Advising our warranty department about proper warranty terms and conditions
Sales & Customer support
Advising and training sales department persons about machine specifications, proper usage and features
Advising sales when specific applications or machine requirements arise
Supporting customer service department with questions about delivery conditions and availability of parts
Requirements
Who are you? Education
MBO electronics /mechanics or HBO level, gained through work experience
Fluent written and oral communication skills in English
More than average IT-skills gained through trainings or schooling
Proven knowledge of Adobe package (illustrator) and CorelDraw graphic software
Work experience
3-5 years work experience in a similar field (worked as a mechanical / electronic engineer)
Experienced in direct B2B (business-to-business), servicing of large format printers or other comparable technology (min. five years)
Experienced in organizing and hosting B2B trainings & in exhibitions and presentations
Experienced in digital printing technology and processes
Knowledge and experience with helpdesk systems and troubleshooting procedures
Knowledge and experience with warranty terms and the decision making process
Experienced in color management and color profile process
Motivation and theoretical thinking are important to become a good (field) engineer in future and to support our customers properly.
General:
Customer and service minded attitude and highly motivated
Eager to learn new technology
Travelling throughout EMEA on a regular basis (see above for more information)
Team player, organized, flexible
Good communicative skills and technical minded / tech savvy
Candidates must live in Amsterdam region (The Netherlands) and willing to work 100% onsite (hybrid is not possible)
Candidates must hold a valid working permit, our client does not offer sponsorship
Working conditions
This is a long term position - based on full time
The salary is between EUR 3.300 - EUR 4.000 (max) per month gross, based on full time. The salary is depending on education, experience and industry background. If your background (work experience) and education match 100%, the salary can be negotiated for an experienced candidate.
The initial contract will be via Undutchables, approx. 6-7 months. If all goes well, it will be extended. The 2nd contract will be with the company.
Company description
Our client is an international printing machinery company, based in Amsterdam. This is the European Headquarters.